Rates - IT/Technical Services

While we don't provide on-site service/support, we do provide several IT/Technical related services for clients, to best keep things up and running.

For the services we do provide, please find below the different areas of support available, along with their corresponding fees. Services are categorized as Remote Assistance, Network and Server Management ,On-Site Network and Server Assistance, Advanced Email Troubleshooting/Assistance and Advanced DNS Assistance.

For more details and/or additional information, please contact us.

REMOTE ASSISTANCE	$85.00 /hour
Remote assistance provides us the capability to log in and remotely manage a client's computer. Benefits of this service include: Email configuration/troubleshooting System configuration/troubleshooting System and software updates Remote training Other services as deemed appropriate
ON-SITE NETWORK AND SERVER MANAGEMENT	$125.00 /hour
All services provided on-site are billable at an hourly rate of $125.00, unless otherwise arranged within the scope of a larger maintenance agreement. * As stated within the service description (here), for on-site service calls, we collectively determine who is the best qualified resource (i.e. if item is covered under existing warranty, geographical limitations, technical requirements fall outside our abilities, etc.) prior to sending out anyone for on-site support.
ADVANCED EMAIL TROUBLESHOOTING/ASSISTANCE	$85.00 /hour
We take great strides to ensure our email network is always running in optimum conditions. However, as is the nature with email, there are can be isolated situations where mail servers don't communicate properly. On these particular situations, if necessary, we offer the service of additional research, troubleshooting and support to isolate the problem - and provide a solution. Examples of this research, troubleshooting and support include: Check for possible blacklisting's of remote mail servers Check for proper DNS configurations of remote mail servers Research/Auditing of email network server logs Communication/troubleshooting with IT personnel of remote servers Other, additional research,troubleshooting as necessary
ADVANCED DNS (DOMAIN RESOLUTION) ASSISTANCE	$85.00 /hour
DNS services are the back-end configurations that let domain names (i.e. www.GSWS.com) point to the proper Internet servers so services (website, email, ftp, etc.) can function properly. For clients having a specific situation and/or can't receive proper support from their current provider, we offer the service of providing assistance to ensure DNS configurations are setup correctly. Examples of DNS issues requiring assistance include: Email works properly within a domain, but not with other email providers The url www.GSWS.com resolves properly, but http://GSWS.com does not Email/Website services work properly outside a office, but not inside Other instances where Internet services just aren't working properly

NOTE: All hosting (website/ftp) and email services are subject to GSWS terms and conditions of service. For additional details on our terms and conditions, please click here.